Client experiences
Trusted by individuals and businesses across Malaysia
Every client engagement begins with listening and ends with a relationship built on trust. Here is what some of them have shared about working with us.
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Client Testimonials
Ahmad Latif
Petaling Jaya, Selangor
I was facing a criminal investigation and had no idea where to turn. From the first meeting at Obsidian Gate, the team made sure I understood every part of the process. They were patient, thorough, and kept me informed at every stage. What impressed me most was how they managed to stay calm and focused even when things felt overwhelming on my end.
27 January 2026
Sarah Chong
Mont Kiara, Kuala Lumpur
Our company had a shareholder dispute that had been dragging on for nearly a year before we approached Obsidian Gate. They reviewed our constitution and shareholder agreements carefully and proposed a structured mediation approach. Within three months, we reached a settlement that all parties could live with. I wish we had come to them sooner.
14 February 2026
Rajesh Kumar
Bangsar, Kuala Lumpur
I hired a renovation contractor who disappeared halfway through the job with a large deposit. I tried resolving it on my own but got nowhere. Obsidian Gate helped me file a consumer protection claim and walked me through every step of the tribunal process. The outcome was fair and I recovered most of what I had paid.
3 February 2026
Nurul Izzah
Shah Alam, Selangor
After receiving a police report against me for something I genuinely did not do, I was scared and confused. Obsidian Gate took the time to listen, asked me questions I had not even thought of, and built a very clear picture of my position. They explained the process honestly — including the parts that would be uncomfortable. That honesty meant a lot.
19 February 2026
Tan Wei Liang
Subang Jaya, Selangor
My business partner and I reached a point where we could not agree on the company's direction. I needed legal advice but did not want to destroy the relationship. Obsidian Gate handled the situation with real discretion — they focused on finding practical solutions rather than escalating the conflict. We managed to restructure our agreement and continue working together.
8 February 2026
Priya Arumugam
Cheras, Kuala Lumpur
I purchased an electronic appliance that malfunctioned within a week, and the retailer refused to honour the warranty. Obsidian Gate helped me understand my rights under the Consumer Protection Act and prepared the claim documentation. The tribunal ruled in my favour. Their fees were reasonable and the whole process was far less stressful than I expected.
22 January 2026
Detailed outcomes
Client Success Stories
Challenge
Wrongful Accusation in a Commercial Setting
A small business owner in KL was accused of commercial fraud by a former supplier. The allegations were based on misinterpreted invoices and threatened both his reputation and his livelihood. He had already been questioned by police before reaching out to us.
Our Approach
Thorough Documentation Review
We conducted a detailed review of all invoices, delivery orders, and payment records. Our team prepared a comprehensive defence memo that clearly demonstrated the transactions were legitimate and properly accounted for. We then presented this directly to the investigating officer with supporting statutory references.
Result
Investigation Closed Within 8 Weeks
The police closed the investigation after reviewing our submissions. No charges were filed. Our client was able to continue operating his business without further disruption. The entire process took approximately two months from our initial consultation.
"They did not just defend me — they actually went through every single document and showed exactly why the accusations were wrong. I could breathe again." — Business owner, KL
Challenge
Minority Shareholder Locked Out of Decisions
A 30% shareholder in a Selangor-based manufacturing firm discovered that the majority shareholders had been making significant financial decisions — including director remuneration increases and asset disposals — without proper notice or board approval. The relationship had deteriorated to the point where communication had broken down entirely.
Our Approach
Structured Mediation and Legal Review
We reviewed the company constitution and shareholder agreement, identifying several breaches of fiduciary duties. Rather than immediately pursuing litigation, we proposed a formal mediation process. We prepared a detailed position paper outlining the client's rights under the Companies Act 2016 and presented clear remedies available at law.
Result
Fair Buyout Agreed Within 4 Months
Through mediation, both parties agreed to a fair valuation and buyout of our client's shares at a price that properly reflected the company's assets and earning capacity. The agreement included a non-disparagement clause and a structured payment schedule. Our client was satisfied with the outcome and avoided the cost and uncertainty of court proceedings.
"I expected a long court battle. Instead, Obsidian Gate found a way to resolve it that was firm but fair. The mediation approach saved us all a great deal of time and money." — Former shareholder, Selangor
Challenge
Defective Vehicle and Dealer Refusal
A consumer purchased a new vehicle that developed repeated transmission problems within the first 6,000 kilometres. Despite multiple visits to the authorised service centre, the issue persisted. The dealer refused to offer a replacement or refund, citing standard warranty terms that they claimed did not cover the defect.
Our Approach
Consumer Protection Tribunal Filing
We documented every service visit, compiled mechanic reports, and prepared a claim under the Consumer Protection Act 1999. Our filing argued that the vehicle was not of acceptable quality under Section 32 of the Act. We represented our client at the Tribunal for Consumer Claims and presented a structured timeline of the defect history.
Result
Full Replacement Vehicle Awarded
The Tribunal ruled in our client's favour and ordered the dealer to provide a replacement vehicle of the same model and specification. The entire process from filing to decision took approximately ten weeks. Our client received the replacement and has had no further issues since.
"I had almost given up. The dealer kept telling me nothing could be done. Obsidian Gate showed me that the law was actually on my side, and they proved it at the tribunal." — Vehicle owner, KL
Our track record
By the Numbers
14
Years of Practice
480+
Clients Served
4.7
Average Rating
92%
Favourable Outcomes
Get in touch
Contact Information
Ready to discuss your matter? We are here to listen. Reach us through any of the channels below.
Phone
+60 3-6148 2753Address
33 Jalan Sultan Ismail, Level 16,
Menara IGB, 50250 Kuala Lumpur
Working Hours
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 1:00 PM
Sunday & Public Holidays: Closed
Certifications
Professional Credentials
Malaysian Bar Council
Licensed advocates and solicitors
PDPA Compliance Certified
Data protection standards adherence
AIAC Mediation Panel
Asian International Arbitration Centre affiliate
Consumer Claims Tribunal Accredited
Recognised representative for consumer filings
Your situation deserves proper attention
Every legal matter is unique, and so is every person behind it. Let us take the time to understand yours and help you see your options clearly.
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